Shift Lead: Team Coach & Guest Experience

Wingmen V Llc; Portland (OR); On-site; USD 22,000 - 29,000; Full time

Job summary

Buffalo Wild Wings in Portland, OR is seeking a Shift Leader to support the management team during peak periods and absences. The role includes opening/closing, supervising staff, coaching, and ensuring guest satisfaction with food quality and safety.

The ideal candidate is at least 21, certified as a Wing Certified Trainer, with a Shift Leader certification and prior leadership experience in a restaurant environment. This is an on-site hourly position.

Qualifications

• Leadership and facilitation abilities with fellow team members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Superior verbal communication and interpersonal skills.
• Ability to take and give direction, and execute team and company objectives.
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and team members.
• Knowledgeable of proper sanitation, food safety, and security procedures.
• Basic mathematical skills.
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW policy and procedures.
• Knowledge of commonly ordered drinks and food items.
• High degree of customer service.
• Knowledge of operations.
• Ability to resolve guest issues.
• Knowledge of all menu and drink items to ensure quality and coach others.
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve problems that arise with the position.

Responsibilities

• Ensure that 100% of table visits are performed and all guest issues are resolved throughout the shift.
• Lead and coach team member performance.
• Positively impact the achievement of sales and profits in the restaurant.
• Help provide support and direction for the Front of House and Heart of House teams (Administrative).
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid‑shift.
• Perform shift change, including all appropriate paperwork.
• Break down cash drawers.
• Perform safe audits.
• Inspect credit cards.
• Complete Manager Absolutes.
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs.
• Perform Server check‑outs.
• Document shift highlights in the daily communication log.
• Perform Heart of House line checks.
• Perform Bar line checks.
• Perform Daily QSC.
• Monitor food quality, labor, and safety throughout the shift.
• Receive food orders, ensure proper product, food quality, food safety, and proper storage.
• Receive liquor orders, ensure proper products and proper storage.
• Team Member and Guest Relations: Conduct team member pre‑shift meetings; Perform figure eights during peak periods; Address guest complaints in the restaurant; Assign cleaning duties to team members; Manage labor on the shift; Monitor guest and team member safety and security; Monitor responsible alcohol service.
• Other duties as assigned by supervisor.

Skills

Leadership and facilitation

Customer service

Verbal communication

Direction & objectives

Marketing awareness

Sanitation & food safety

Mathematical skills

RAS (responsible alcohol service)

Drinks & food items knowledge

Customer issue resolution

Menu knowledge & coaching

Conflict management & EI

Education

Wing Certified Trainer certification

Shift Leader certification

Minimum age 21

Job description

Buffalo Wild Wings in Portland, OR is seeking a Shift Leader to support the management team during peak periods and absences. The role includes opening/closing, supervising staff, coaching, and ensuring guest satisfaction with food quality and safety.

The ideal candidate is at least 21, certified as a Wing Certified Trainer, with a Shift Leader certification and prior leadership experience in a restaurant environment. This is an on-site hourly position.