Shift Lead & Operations Coach - Guest-First

Campero USA Corp.; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager in the Boston, MA area to train, lead, and develop the crew while coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience.

You will plan shifts, verify procedures, resolve issues, and support the General Manager. The role emphasizes team leadership, hands-on training, and a strong guest-first mindset with availability for nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Must be over 18 years or older

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains sanitation, health, cleanliness, and safety standards for food areas.

Skills

Leadership

Bilingual EN/ES

Customer service

Computer literacy

Education

High School Diploma or equivalent

ServSafe Certification

Job description

Campero USA Corp. is seeking a Shift Manager in the Boston, MA area to train, lead, and develop the crew while coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience.

You will plan shifts, verify procedures, resolve issues, and support the General Manager. The role emphasizes team leadership, hands-on training, and a strong guest-first mindset with availability for nights, weekends, and holidays.