Shift Lead & Team Coach - Guest-First Ops Leader

Campero USA Corp.; Melrose Park (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Pay rate: USD 20.00/hr

Job summary

Campero USA Corp. is seeking a Shift Manager in Melrose Park, IL who will lead the crew, train the team, and ensure a smooth operation to deliver an exceptional Customer Experience. This role requires coordinating shifts, supervising staff, and maintaining sanitation and safety standards.

You will train staff, resolve issues, and work closely with the General Manager to optimize staffing and inventory. Fluency in English and Spanish is preferred, with the ability to stand long hours and lift up

Qualifications

• High school diploma or equivalent.
• 1 year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential.
• Committed to guest satisfaction with a guest-first mindset.
• Fluent in English and Spanish.
• Ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures.

Skills

Leadership

Customer service

Bilingual English/Spanish

Computer literacy

Education

High School Diploma or equivalent

Job description

Campero USA Corp. is seeking a Shift Manager in Melrose Park, IL who will lead the crew, train the team, and ensure a smooth operation to deliver an exceptional Customer Experience. This role requires coordinating shifts, supervising staff, and maintaining sanitation and safety standards.

You will train staff, resolve issues, and work closely with the General Manager to optimize staffing and inventory. Fluency in English and Spanish is preferred, with the ability to stand long hours and lift up