Shift Lead & Team Coach — Guest-Obsessed Service

Campero USA Corp.; Marietta (GA); On-site; USD 25,000 - 26,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager to lead the crew, train staff, and coordinate end-to-end operations to deliver an exceptional Customer Experience. The role requires coordinating shifts, solving problems, and supporting the General Manager to maintain high standards.

The candidate should have 1+ year in similar roles, a guest-first mindset, and bilingual English/Spanish skills. Ability to lift 50 lbs and work nights, weekends, and holidays is necessary.

Qualifications

• High School Diploma or equivalent.
• 1+ year of experience in similar roles or with customer experience.
• Fluent in English & Spanish.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction and handle complaints.
• Apply a continuous improvement mindset to processes.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards for food prep areas, cooking services, and utensils.
• Follow safety rules, policies, and procedures.

Skills

Leadership

Guest service

Bilingual EN/ES

Computer skills

Physical stamina

Team coaching

Education

High School Diploma

Job description

Campero USA Corp. is seeking a Shift Manager to lead the crew, train staff, and coordinate end-to-end operations to deliver an exceptional Customer Experience. The role requires coordinating shifts, solving problems, and supporting the General Manager to maintain high standards.

The candidate should have 1+ year in similar roles, a guest-first mindset, and bilingual English/Spanish skills. Ability to lift 50 lbs and work nights, weekends, and holidays is necessary.