Shift Leader & Guest Experience Coach

Campero USA Corp.; Village of Lawrence (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Campero USA Corp. in Lawrence, NY seeks a Shift Manager to lead the crew, plan shift duties, ensure adherence to procedures, and resolve issues for an outstanding Customer Experience.

You will coach staff, support the General Manager, participate in training, and maintain high standards for sanitation, safety and teamwork while assisting with staffing and inventory controls. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in the restaurant operation.
• Assist the General Manager and coach the team.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction and handle complaints.
• Apply continuous improvement mindset to processes and procedures.
• Open/close restaurant and assist with inventory and staffing.
• Support controllables and labor; maintain sanitation, health and safety standards.

Skills

Bilingual English/Spanish

Leadership

Customer service

Team coaching

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Campero USA Corp. in Lawrence, NY seeks a Shift Manager to lead the crew, plan shift duties, ensure adherence to procedures, and resolve issues for an outstanding Customer Experience.

You will coach staff, support the General Manager, participate in training, and maintain high standards for sanitation, safety and teamwork while assisting with staffing and inventory controls. Bilingual English/Spanish is a plus.