Shift Leader - Training, Ops & Guest Experience

Campero USA Corp.; San Jose (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager in San Jose to train, develop, and lead the crew, coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience.

You will plan shift duties, supervise procedures, and assist the General Manager while maintaining a positive, energetic team environment. The role emphasizes coaching, operational and technical training, and commitment to guest satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends and holidays.
• Preferred: Food Handlers Card/ ServSafe Certification.

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Skills

Leadership

Guest-first mindset

Bilingual English/Spanish

Computers

Flexibility schedule

Customer experience

Education

High School Diploma or equivalent

Job description

Campero USA Corp. is seeking a Shift Manager in San Jose to train, develop, and lead the crew, coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience.

You will plan shift duties, supervise procedures, and assist the General Manager while maintaining a positive, energetic team environment. The role emphasizes coaching, operational and technical training, and commitment to guest satisfaction.