Shift Leader & Team Coach — Guest-First Operations

Campero USA Corp.; Lawndale (CA); Presencial; USD 28 000 - 33 000; Tempo integral

Resumo da oferta

Campero USA Corp. is seeking a Shift Manager to train, develop and lead the crew while coordinating end-to-end operations to ensure an exceptional customer experience. The role emphasizes leadership, customer focus, and hands-on training within a fast-paced restaurant setting.

The Shift Manager will plan shifts, maintain safety standards and help manage inventory and staffing, with a strong emphasis on guest satisfaction and operational excellence at the Lawndale, CA location.

Qualificações

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Must be over 18 years or older

Responsabilidades

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Conhecimentos

Leadership

Guest satisfaction

Team leadership

Bilingual EN/ES

Computers

Flexibility

Safety awareness

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Campero USA Corp. is seeking a Shift Manager to train, develop and lead the crew while coordinating end-to-end operations to ensure an exceptional customer experience. The role emphasizes leadership, customer focus, and hands-on training within a fast-paced restaurant setting.

The Shift Manager will plan shifts, maintain safety standards and help manage inventory and staffing, with a strong emphasis on guest satisfaction and operational excellence at the Lawndale, CA location.