Shift Leader: Guest Experience & Team Coach

Campero USA Corp.; Burbank (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Campero USA Corp. in Burbank, CA is seeking a Shift Manager to lead the crew, train staff, and coordinate end-to-end operations to deliver an exceptional Customer Experience.

The role requires leadership potential, guest-first mindset, and flexibility to work nights, weekends, and holidays. English and Spanish fluency is preferred, with ServSafe/food handler certifications as options.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.
• Must be over 18 years or older.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems as they appear in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction and handle complaints.
• Apply continuous improvement mindset to processes and procedures.
• Open/close the restaurant.
• Assist with inventory logging.
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards for food prep areas, cooking services, and dishes.

Skills

Leadership

Guest service

Bilingual (English/Spanish)

Computer literacy

Physical stamina

Education

High School Diploma

ServSafe Certification

Food Handlers Card

Job description

Campero USA Corp. in Burbank, CA is seeking a Shift Manager to lead the crew, train staff, and coordinate end-to-end operations to deliver an exceptional Customer Experience.

The role requires leadership potential, guest-first mindset, and flexibility to work nights, weekends, and holidays. English and Spanish fluency is preferred, with ServSafe/food handler certifications as options.