Shift Leader & Team Coach - Elevate Guest Experience

Campero USA Corp.; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager to plan duties for each shift, lead the team and assist the General Manager in daily restaurant operations.

The role focuses on delivering outstanding customer experience, upholding safety and sanitation standards, and driving continuous improvement across processes. Ideal candidates will have 1+ year in similar roles or customer-facing experience, be fluent in English and Spanish, and be available to work nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Fluent in English and Spanish.
• Able to lift and push 50 lbs and stand for long periods.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems as they appear in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involve yourself in training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction and handle complaints.
• Apply continuous improvement mindset to processes.

Skills

Leadership

Customer experience

Supervisory

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Campero USA Corp. is seeking a Shift Manager to plan duties for each shift, lead the team and assist the General Manager in daily restaurant operations.

The role focuses on delivering outstanding customer experience, upholding safety and sanitation standards, and driving continuous improvement across processes. Ideal candidates will have 1+ year in similar roles or customer-facing experience, be fluent in English and Spanish, and be available to work nights, weekends, and holidays.