Shift Lead (Key Holder)

Sandbox VR; Eden Prairie (MN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions

Job summary

Sandbox VR is seeking an enthusiastic Store Team Lead to create unforgettable guest moments, guiding guests through the VR journey and driving a welcoming, energetic environment.

Open weekends, with leadership experience in retail/hospitality. You will coach the team, ensure brand standards, and keep gear calibrated for smooth guest sessions.

Qualifications

• Leadership experience in retail/hospitality required or strongly preferred.
• Excellent communication and guest-service mindset.
• Reliable, punctual, and able to manage busy shifts.
• Strong teamwork and positive attitude.
• Physically able to stand, walk, and lift up to 40 lb.

Responsibilities

• Create unforgettable guest moments and greet guests with energy.
• Guide guests through the VR journey from arrival to wrap-up.
• Promote offers (F&B, repeat visits, gift cards) to boost engagement.
• Master and calibrate the proprietary tech and gear.
• Troubleshoot issues and communicate with management when needed.
• Maintain a clean, high-energy store that meets brand standards.
• Prepare and manage iPads, body trackers, and gear before/after sessions.
• Open/close store, manage daily audits, and coach staff.
• Run shift check-ins, mentor new hires, and monitor performance.

Skills

Leadership

Customer service

Reliability

Teamwork

Communication

Physical stamina

Weekend availability

Job description

We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

What You Will Be Doing

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly
• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session
• Shift Leadership & Coaching
• Open/close the store, manage daily audits, break schedules, and labor spend
• Run shift check-ins, coach in real time, and train new hires
• Ensure team performance, morale, and guest service standards remain high

What We Are Looking For

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
• Weekend Availability: Required
• Leadership: 1+ year in retail/hospitality leadership

Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

To ensure a fair and efficient process, Sandbox VR uses limited AI tools to assist in resume review. Specifically, we use Lever’s “Talent Fit” feature to identify applications that may align closely with job requirements. However, these tools do not make hiring decisions. Every candidate is reviewed by a real person, and final decisions are always made by our recruiters and hiring managers.