Retail Associate

Sandbox VR; Austin (TX); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Paid sick time + 401(k) match

Commuter benefits

Referral bonuses + employee discounts

Free VR sessions

Job summary

Sandbox VR in Austin is seeking a Guest Experience Associate to greet guests, guide them through the VR journey, and maintain a high-energy environment.

You will master our proprietary tech, troubleshoot light issues, and proactively share offers to boost engagement, including F&B, repeat visits, and gift cards.

Qualifications

• 1+ year in retail or hospitality
• Stand for long periods, lift up to 40 lb as needed
• Weekend availability required

Responsibilities

• Welcome guests with energy and guide them through the VR journey
• Demonstrate and explain offerings to boost guest engagement
• Maintain a clean, high-energy store and sanitize gear between sessions
• Coordinate with management and tech support when issues arise

Skills

Guest service

Communication

Teamwork

Reliability

Physical stamina

Job description

Who We Are:

We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world‑class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location‑based VR. Join us and help build the future of entertainment!

What You Will Be Doing:

• Create Unforgettable Guest Moments


• Greet guests with energy and invite them into an exciting, welcoming environment


• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap‑up


• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement


• Be a Tech & Experience Expert


• Master our proprietary tech and keep gear calibrated


• Troubleshoot issues smoothly and provide real‑time, light‑hearted updates to guests


• Communicate with management and tech support when issues arise, clearly and quickly


• Keep Things Running Smoothly


• Maintain a spotless, high‑energy store that meets Sandbox VR standards


• Sanitize gear thoroughly and display materials/gift cards to brand expectations


• Prepare iPads, body trackers, and gear before and after every session

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed


• Adaptable & Proactive: You’re resourceful, self‑driven, and good with change


• Team‑Focused: You stay positive and celebrate group wins


• Reliable: On time, in uniform, and ready to shine


• Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs


• Weekend Availability: Required


• Experience: 1+ year in retail/hospitality

Benefits:

• Paid sick time + 401(k) match


• Commuter benefits (transit + parking)


• Referral bonuses + employee discounts


• Free VR sessions