Shift Lead (Key Holder)

Sandbox VR; Dallas (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions

Job summary

Sandbox VR in Dallas is hiring a Store Lead to deliver unforgettable guest experiences. You will open/close the store, run daily audits, coach the team in real time, and ensure guest service standards stay high.

You'll lead with energy, maintain a spotless, high-energy venue, sanitize gear, and manage schedule and labor spend. Weekend availability and 1+ year of retail/hospitality leadership are required; enjoy benefits like paid sick time and 401(k) match.

Qualifications

• Egoless & Coachable: you take feedback well and pitch in wherever needed.
• Adaptable & Proactive: resourceful, self-driven, and good with change.
• Team-Focused: stay positive and celebrate group wins.
• Reliable: on time, in uniform, ready to shine.
• Physically able: on your feet, some lifting (up to 40 lb).
• Weekend availability: required.
• Leadership: 1+ year in retail/hospitality leadership.

Responsibilities

• Open/close the store, manage daily audits, break schedules, and labor spend.
• Run shift check-ins, coach in real time, and train new hires.
• Ensure team performance, morale, and guest service standards remain high.
• Maintain a spotless, high-energy store that meets Sandbox VR standards.
• Sanitize gear thoroughly and display materials/gift cards to brand expectations.

Skills

Egoless

Adaptable

Team-Focused

Reliable

Physically Able

Weekend Availability

Leadership

Job description

Who We Are

We're SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures - whether that's surviving a zombie apocalypse or battling on the high seas. Since 2017, we've led the industry in location-based VR. Join us and help build the future of entertainment!

What You Will Be Doing

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly
• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session
• Shift Leadership & Coaching
• Open/close the store, manage daily audits, break schedules, and labor spend
• Run shift check-ins, coach in real time, and train new hires
• Ensure team performance, morale, and guest service standards remain high

What We Are Looking For

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You're resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
• Weekend Availability: Required
• Leadership: 1+ year in retail/hospitality leadership

Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.