Retail Associate

Sandbox VR; Cerritos (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions

Job summary

Sandbox VR is seeking a Guest Experience Associate to welcome guests, guide them through the VR journey, and ensure a memorable visit. You will promote additional offers and maintain gear readiness and a clean, high-energy store environment.

Ideal candidates will have 1+ year in retail or hospitality, be egoless and coachable, and thrive in a fast-paced team setting with weekend availability. This role offers opportunities to grow with a leader in immersive entertainment.

Qualifications

• 1+ year of experience in retail or hospitality environments.
• Egoless, coachable and able to take feedback.
• Strong teamwork and positive attitude.
• Able to stand for long periods and lift up to 40 lb.
• Weekend availability required.

Responsibilities

• Create unforgettable guest moments and greet guests.
• Guide guests through the VR journey from arrival to wrap-up.
• Promote offers to boost engagement (F&B, repeat visits, gifts).
• Maintain a high-energy, spotless store per Sandbox VR standards.
• Prepare iPads, body trackers, and gear before and after sessions.

Skills

Customer service

Teamwork

Adaptability

Reliability

Communication

Job description

Who We Are: We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR?

Sneak peek of our store experience HERE.

What You Will Be Doing

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly
• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session

Who We Are Looking For

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs
• Weekend Availability: Required
• Experience: 1+ year in retail/hospitality

Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

To ensure a fair and efficient process, Sandbox VR uses limited AI tools to assist in resume review. Specifically, we use Lever’s “Talent Fit” feature to identify applications that may align closely with job requirements. However, these tools do not make hiring decisions. Every candidate is reviewed by a real person, and final decisions are always made by our recruiters and hiring managers.