Store Manager / Assistant Store Manager

SandboxVR; California (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Sandbox VR in Fresno, CA is seeking a Guest Experience Guide to warmly welcome guests, assist with bookings, and ensure a seamless, premium store experience. You will help maintain the store, support the leadership team, and contribute to a high-energy guest journey in a dynamic entertainment venue.

You will collaborate with the Store Manager and team to deliver exceptional service, manage guest flow, and uphold standards for cleanliness and organization across all experience areas.

Responsibilities

• Greet guests at the entrance and guide them to the experience.
• Assist with guest de-escalation and support Guest Experience Guides or Shift Leads as needed.
• Maintain the store clean and orderly to ensure a premium guest experience.
• Co-lead scheduling and time-card processes to ensure adequate coverage and compliance with state laws.
• Assist with training and onboarding of new Guest Experience Guides and Leads.

Job description

Job Description

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment. Sneak peek of one of our store experience: https://sandboxvr.com/fresno

What You Will Be Doing:

• Deliver an Incredible Guest Experience: You'll have a balance of responsibilities, you'll enthusiastically and confidently stay near our entrance, encouraging people to come insideand welcoming our guests upon entry, while also ensuring all store staff do the same for theirguest journeys. In addition, you will also handle guest de-escalation, stepping in to supportGuest Experience Guides or Shift Leads when needed. Youʼre driven by a passion foroptimizing customer service efficiencies, constantly seeking out innovative methods toenhance and refine our operational processes for the benefit of our guests. Youʼll also ensurethe store team is well equipped to manage scheduled guest bookings, helping maintainon-time delivery of experiences and speedy resolution of mishaps.
• Technical Support and Troubleshooting: Youʼre proficient in utilizing various computer andtablet technologies. Youʼll conduct thorough hardware/software checks throughout the week,immediately communicating any issues to the Store Manager and Tier 1 Helpdesk respectively.You function as a co-lead with the Store Manager on all new software updates and experiencelaunches.
• Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of ourstores, experience rooms, and equipment for the guests. Youʼll help us ensure the storemaintains a premium and professional experience at all times.
• Store Management: Youʼll co-lead the creation of employee schedules to ensure adequatecoverage during peak hours, while meeting state/federal scheduling laws. Youʼll work with theLead on duty and rest of the store management team to maintain daily checklists and audits.Youʼll also keep track of, and ensure breaks are taken per state law or company procedures,while also assisting with the overall store time card approval process. Youʼll demonstrate theability to look beyond today's bookings and actively pursue future bookings, ensuring a steadyflow of business and sustained growth. Youʼll set achievable goals for sales and KPIs for theirteam while on shift, (including targets for B2Bs, Gift Cards, Experience Add-Ons, Food & Bev),while celebrating wins and using positive coaching to meet those goals as a team.
• Store Leadership: Consistently initiate check-ins with team members starting their shifts,providing a clear outline of the day's goals, and how to achieve success. Youʼre consistentlyengaging with team members, offering in-the-moment coaching to keep performance andmorale high. You will partner with our Store Manager in the interview process for GuestExperience Guide Hiring. You are also proactively identifying coaching opportunities in ourGuest Experience Guides and Leads, and will partner with the Store Manager to delivercoaching and developmental goals.
• Training: You are well-versed in every part of store operations, and can seamlessly jump intospecific areas for our Guest Experience Guides or Leads as needed. You also help integrate ournew Guest Experience Guides and Leads into the organization by providing on-the-job trainingof our full Guest Journey. Youʼll also have partial or full responsibility for our automaticallyassigned e-learning course catalog, and will help new staff complete the traini