Retail Associate

Jobless; San Mateo (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions + guest review bonus

Job summary

Sandbox VR is seeking a customer-facing team member for weekend shifts at our California store. You will greet guests, guide them through the VR experience, and upsell offers while keeping gear calibrated and the store inviting.

We value reliability, teamwork, and a proactive approach. The role requires standing for long periods, lifting up to 40 lb., and maintaining a high-energy environment for guests.

Qualifications

• Egoless and coachable; comfortable taking feedback.
• Adaptable and proactive; resourceful and self-driven.
• Team-focused; positive and celebrates group wins.
• Reliable; punctual, in uniform, and ready to shine.
• Physically able to stand, lift up to 40 lb., occasional stairs.
• Weekend availability required.
• Experience: 1+ year in retail/hospitality.

Responsibilities

• Create unforgettable guest moments.
• Greet guests with energy and invite them into an exciting, welcoming environment.
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up.
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.
• Be a tech & experience expert; master our proprietary tech and calibrate gear.
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests.
• Communicate with management and tech support when issues arise, clearly and quickly.
• Keep the store running smoothly; maintain a spotless, high-energy environment.
• Sanitize gear thoroughly and display materials/gift cards to brand expectations.
• Prepare iPads, body trackers, and gear before and after every session.

Skills

Egoless

Coachable

Adaptable

Teamwork

Punctual

Physical stamina

Weekend availability

Customer service

Retail experience

Job description

Who We Are:

We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR?

Sneak peek of our store experience HERE.

What You Will Be Doing:

• Create Unforgettable Guest Moments


• Greet guests with energy and invite them into an exciting, welcoming environment


• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up


• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement


• Be a Tech & Experience Expert


• Master our proprietary tech and keep gear calibrated


• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests


• Communicate with management and tech support when issues arise, clearly and quickly


• Keep Things Running Smoothly


• Maintain a spotless, high-energy store that meets Sandbox VR standards


• Sanitize gear thoroughly and display materials/gift cards to brand expectations


• Prepare iPads, body trackers, and gear before and after every session

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed


• Adaptable & Proactive: You’re resourceful, self-driven, and good with change


• Team-Focused: You stay positive and celebrate group wins


• Reliable: On time, in uniform, and ready to shine


• Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs


• Weekend Availability: Required


• Experience: 1+ year in retail/hospitality

Benefits

• Paid sick time + 401(k) match


• Commuter benefits (transit + parking)


• Referral bonuses + employee discounts


• Free VR sessions + guest review bonus