Shift Lead in Springfield: Elevate Guest Experience

Anchor Point Management Group; Springfield (OR); On-site; USD 20,732 - 28,929; Full time

Job summary

Anchor Point Management Group in Springfield, OR is seeking a qualified individual to support the management team at Buffalo Wild Wings. This role requires leading shifts, ensuring guest satisfaction, and overseeing restaurant operations while maintaining a high standard of quality and service.

The ideal candidate will possess strong leadership skills, understanding of restaurant operations, and the ability to resolve issues proactively. Certification as a Wing Certified Trainer is required, along with a commitment to customer service excellence.

Qualifications

• Minimum 21 years of age required.
• Knowledge of sanitation, food safety, and responsible alcohol service procedures.
• Ability to resolve guest issues effectively.

Responsibilities

• Manage restaurant operations during shifts.
• Lead Team Member performance and ensure guest satisfaction.
• Monitor food quality, labor, and safety.

Skills

Leadership and facilitation abilities

Knowledgeable in restaurant operations

Superior verbal communication skills

Basic mathematical skills

Conflict management skills

High degree of customer service

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group in Springfield, OR is seeking a qualified individual to support the management team at Buffalo Wild Wings. This role requires leading shifts, ensuring guest satisfaction, and overseeing restaurant operations while maintaining a high standard of quality and service.

The ideal candidate will possess strong leadership skills, understanding of restaurant operations, and the ability to resolve issues proactively. Certification as a Wing Certified Trainer is required, along with a commitment to customer service excellence.