Shift Leader - Team Coach & Guest Experience

Anchor Point Management Group; East Peoria (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking a Shift Leader for Buffalo Wild Wings in East Peoria, IL. This role provides critical support to the management team, ensuring guest satisfaction and operational excellence during shifts. Responsibilities include leading Team Members, resolving guest issues, and managing restaurant operations efficiently.

The ideal candidate will possess strong leadership skills, a customer-focused approach, and relevant experience in the restaurant industry. Applicants must be at least 21 years old and have necessary certifications. The position offers competitive hourly pay and the opportunity to make a significant impact.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Ability to resolve Guest issues.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved.
• Lead and coach Team Member performance.
• Open and close the restaurant, including all appropriate paperwork.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Superior verbal communication

Customer service

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is seeking a Shift Leader for Buffalo Wild Wings in East Peoria, IL. This role provides critical support to the management team, ensuring guest satisfaction and operational excellence during shifts. Responsibilities include leading Team Members, resolving guest issues, and managing restaurant operations efficiently.

The ideal candidate will possess strong leadership skills, a customer-focused approach, and relevant experience in the restaurant industry. Applicants must be at least 21 years old and have necessary certifications. The position offers competitive hourly pay and the opportunity to make a significant impact.