Shift Lead: Guest Experience & Team Coach

Baskin-Robbins; Mesa (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC seeks a Shift Leader to manage the team and operations of a Dunkin’/Baskin-Robbins location. You will direct crew during shifts, ensure quality products, and deliver a memorable guest experience while maintaining brand standards and safety.

The role requires strong communication, leadership, and problem-solving skills, with a focus on teamwork, guest satisfaction, and efficient shift execution.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed expectations.
• Passion for results – set targets and deliver.
• Problem solving and decision making – make good decisions.

Responsibilities

• Lead store shift, ensuring great guest experience and adherence to quality standards.
• Oversee product preparation and service, directing team actions during the shift.
• Assign duties, communicate goals, and coach crew members for performance.
• Monitor operations to control costs, cleanliness, and safety during shift.

Skills

Fluent English

Math skills

Written communication

Restaurant/retail supervision

Team leadership

Physical stamina

Problem solving

Adaptability

Job description

Quality Brand Group LLC seeks a Shift Leader to manage the team and operations of a Dunkin’/Baskin-Robbins location. You will direct crew during shifts, ensure quality products, and deliver a memorable guest experience while maintaining brand standards and safety.

The role requires strong communication, leadership, and problem-solving skills, with a focus on teamwork, guest satisfaction, and efficient shift execution.