Shift Lead: Guest Experience & Team Coach

Dunkin' Donuts; Southlake (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to manage daily operations and lead crew members during assigned shifts. You will ensure quality product preparation, friendly guest service, and adherence to brand standards.

You will coach team members, assign duties, monitor performance, and help control costs while maintaining a safe, clean restaurant. The role emphasizes teamwork, urgency, and guest satisfaction, with opportunities for growth within a vibrant franchise

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Arrive on time to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Problem solving

Team building

Supervisory experience

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to manage daily operations and lead crew members during assigned shifts. You will ensure quality product preparation, friendly guest service, and adherence to brand standards.

You will coach team members, assign duties, monitor performance, and help control costs while maintaining a safe, clean restaurant. The role emphasizes teamwork, urgency, and guest satisfaction, with opportunities for growth within a vibrant franchise