Shift Leader: Inspire Teams, Elevate Guest Experience

Dunkin' Donuts

Irving (TX)

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Job summary

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to oversee store operations during assigned shifts and ensure a friendly guest experience. You will lead a team, assign duties, and coach Crew Members to uphold quality standards and brand expectations.

You will supervise product preparation, maintain safety and cleanliness, and help control labor and food costs while delivering consistent service.

Qualifications

Fluent English speaking and reading required.
Proven math and writing abilities.
Experience in restaurant, retail, or supervisory roles preferred.
Strong guest-focus and commitment to delivering excellent service.
Demonstrated results orientation and target achievement.
Solid problem-solving and decision-making skills.
Ability to build and lead effective teams.
Ability to lift 30–50 pounds and operate standard restaurant equipment.

Responsibilities

Manage processes and staff to deliver a friendly guest experience during the shift.
Oversee product preparation to meet operational and quality standards.
Direct store team service and guest interactions for a great experience.
Provide leadership, direction, and coaching to Crew Members during shift.
Assign crew tasks, set shift expectations, and motivate the team.
Monitor performance, provide timely feedback, and address deficiencies.