Shift Supervisor: Guest Experience & Team Lead

Dunkin' Donuts; Coppell (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to supervise crew, ensure quality standards, and deliver great guest experiences. You will lead from the front during your shift, coach staff, and maintain a positive, productive environment in a fast-paced store.

The role emphasizes teamwork, adherence to safety and brand standards, and cost control while developing leadership skills for career growth.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.
• Results oriented – set targets and deliver on commitments.
• Problem solving and decision making – make good decisions.
• Building effective teams – enable staff to succeed.
• Physically and mentally capable of learning to operate restaurant equipment.
• This position requires lifting 30 to 50 pounds and physical activity.

Responsibilities

• Lead and maintain a positive team environment during your shift.
• Oversee product prep and service to meet quality and speed standards.
• Coach Crew Members, assign tasks, and provide timely feedback.
• Monitor labor costs, food costs, and store safety on shift.
• Ensure restaurant standards and marketing initiatives are executed.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Results orientation

Problem solving

Team building

Physical stamina

Lift 30-50 pounds

Job description

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to supervise crew, ensure quality standards, and deliver great guest experiences. You will lead from the front during your shift, coach staff, and maintain a positive, productive environment in a fast-paced store.

The role emphasizes teamwork, adherence to safety and brand standards, and cost control while developing leadership skills for career growth.