Shift Leader: Lead Team & Elevate Guest Experience

Dunkin' Donuts; Fort Worth (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to manage the store team and guest experience on your assigned shift. You will oversee product prep to standards and lead crew members with coaching and feedback.

You will assign roles, set expectations, monitor performance, and ensure cleanliness, safety, and brand standards while driving operational excellence.

Qualifications

• Fluent English spoken and written.
• Restaurant/retail supervisory experience preferred.
• Strong guest-service focus and communication skills.
• Ability to motivate and coach team members.
• Comfortable handling fast-paced environments.

Responsibilities

• Lead crew during assigned shift to ensure great guest experience.
• Oversee product prep and quality according to standards.
• Assign crew positions and communicate shift expectations.
• Provide timely feedback and recognition for performance.
• Monitor labor, food costs and safety procedures.
• Maintain cleanliness and adherence to brand standards.

Skills

English fluency

Math skills

Writing skills

Supervisory experience

Guest focused

Results oriented

Problem solving

Team building

Physical ability

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to manage the store team and guest experience on your assigned shift. You will oversee product prep to standards and lead crew members with coaching and feedback.

You will assign roles, set expectations, monitor performance, and ensure cleanliness, safety, and brand standards while driving operational excellence.