Shift Leader: Guest Experience & Team Coach

Quality Brand Group / Dunkin; Dallas (TX); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

QUALITY BRAND GROUP LLC, a Dunkin’ franchisee, is hiring a Shift Leader to oversee daily operations, lead a team, and ensure a high-quality guest experience. You will manage shift tasks, mentor Crew Members, and uphold brand standards while controlling costs and maintaining safety and cleanliness.

The role emphasizes leadership, rapid problem solving, and the ability to train and motivate staff to deliver consistent service across assigned shifts.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus — anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results — set compelling targets and deliver on commitments.
• Problem Solving and Decision Making — make good decisions based on analysis, experience and judgment.
• Building Effective Teams — get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsabilités

• Lead shift by assigning crew, setting expectations, motivating the team, and providing timely feedback.
• Oversee product prep and service to ensure quality and guest satisfaction.
• Monitor labor, food costs, and cash handling during shift.
• Ensure compliance with safety, sanitation, and restaurant policies.
• Support training and development of Crew Members as directed by management.

Connaissances

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Physical stamina

Lifting 30-50 lb

Description du poste

QUALITY BRAND GROUP LLC, a Dunkin’ franchisee, is hiring a Shift Leader to oversee daily operations, lead a team, and ensure a high-quality guest experience. You will manage shift tasks, mentor Crew Members, and uphold brand standards while controlling costs and maintaining safety and cleanliness.

The role emphasizes leadership, rapid problem solving, and the ability to train and motivate staff to deliver consistent service across assigned shifts.