Guest Experience Shift Leader | Team Coach & Ops

Dunkin' Donuts Incorporated; Colorado; On-site; USD 22,000 - 30,000; Full time

Job summary

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is seeking a Shift Leader to oversee crew and operations during assigned shifts. You will ensure product quality, guest satisfaction, and adherence to brand standards while coaching Crew Members and coordinating tasks to meet service goals.

Ideal candidates have Restaurant or supervisory experience, strong English communication, and a drive for results.

Qualifications

• Must be able to fluently speak/read English.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong guest-focus and results-driven mindset.
• Ability to solve problems and coach teams effectively.
• Able to manage multiple tasks and maintain standards.
• Capable of lifting 30–50 pounds and physical shift work.

Responsibilities

• Oversee crew and shift operations to ensure timely, friendly guest service.
• Assign roles, set expectations, and provide feedback during shifts.
• Monitor labor, food costs, and cleanliness to meet brand standards.
• Support training and development of Crew Members on shift.
• Ensure compliance with safety, sanitation, and restaurant policies.
• Maintain positive team environment and respond to guest needs with urgency.

Skills

Fluent English

Math skills

Writing skills

Restaurant experience

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Physical ability

Job description

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is seeking a Shift Leader to oversee crew and operations during assigned shifts. You will ensure product quality, guest satisfaction, and adherence to brand standards while coaching Crew Members and coordinating tasks to meet service goals.

Ideal candidates have Restaurant or supervisory experience, strong English communication, and a drive for results.