Guest-Experience Shift Leader & Team Coach

Dunkin' Donuts Incorporated; Scottsdale (AZ); On-site; USD 19,000 - 26,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to manage daily operations and lead crew members toward delivering a friendly guest experience.

You will oversee product preparation, uphold quality standards, train crew, assign roles, and monitor performance to ensure fast, accurate service and a clean, safe restaurant environment.

This role requires punctuality, strong communication, and adherence to Brand and franchisee policies to protect quality and guest satisfaction.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.
• Passion for results – set compelling targets and deliver on commitments.
• Be physically and mentally capable of lifting 30–50 pounds and handling shift tasks.

Responsibilities

• Arrive on time to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Assign crew positions, set shift expectations, motivate the team and provide feedback.
• Monitor team performance to ensure quality, service, and cleanliness standards.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems to control labor and food costs throughout shift.
• Adhere to safety and cleanliness policies and report issues to management.

Skills

Fluent English

Math and writing skills

Restaurant experience

Supervisory experience

Guest focus

Passion for results

Problem solving

Team leadership

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to manage daily operations and lead crew members toward delivering a friendly guest experience.

You will oversee product preparation, uphold quality standards, train crew, assign roles, and monitor performance to ensure fast, accurate service and a clean, safe restaurant environment.

This role requires punctuality, strong communication, and adherence to Brand and franchisee policies to protect quality and guest satisfaction.