Shift Lead - Elevate Customer Experience & Store Ops

Walgreens; Southborough (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is hiring for a flexible frontline role in Massachusetts. The associate will open and close the store when management is unavailable, manage cash, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience and supporting store operations. Responsibilities include handling returns, refunds, price changes, and basic bookkeeping while maintaining inventory accuracy and compliance with local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash in a secure manner.
• Resolves customer issues and provides assistance to ensure a positive experience.
• Maintains inventory accuracy, pricing, and displays per policy.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Store equipment

Job description

Walgreens is hiring for a flexible frontline role in Massachusetts. The associate will open and close the store when management is unavailable, manage cash, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience and supporting store operations. Responsibilities include handling returns, refunds, price changes, and basic bookkeeping while maintaining inventory accuracy and compliance with local regulations.