Shift Lead - Customer Experience & Store Ops

Walgreens; Concord (MA); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens in Concord, Massachusetts is seeking a dependable team member who can open and close the store, perform required cash handling, start up systems, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, assisting customers with products and services, maintaining inventory accuracy, pricing signage, merchandising, and supporting management in daily operations when leadership is not on the floor.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and basic store operations a plus.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and system start-ups.
• Handle returns, refunds, cash drops, and price verifications; maintain accurate sales records.
• Deliver a distinctive customer experience and assist customers with products and services.
• Maintain inventory accuracy, pricing, merchandising, and cleanliness of store and stockroom.
• Assist with vendor deliveries and backroom procedures as needed.
• Support compliance with store policies and local regulations.

Skills

Leadership experience

Customer service

Retail operations

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Walgreens in Concord, Massachusetts is seeking a dependable team member who can open and close the store, perform required cash handling, start up systems, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, assisting customers with products and services, maintaining inventory accuracy, pricing signage, merchandising, and supporting management in daily operations when leadership is not on the floor.