Shift Lead: Customer Experience & Store Operations

Walgreens; Hingham (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Massachusetts seeks a capable leader who can open and close the store in the absence of management, handle cash and ensure the floor and stockroom readiness. You will assist with vendor deliveries and support store operations while maintaining excellent customer service.

You will also help train team members, manage basic pricing, and contribute to loss prevention and daily reconciliations. This role emphasizes reliability, communication, and a welcoming customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and ensures readiness of floor and stock room.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting and assisting with products and services.
• Resolves customer issues to ensure a positive experience and shares best practices with the team.

Skills

Leadership experience

Retail key holder

Store operations knowledge

Tools

Store systems

Cash register system

Job description

Walgreens in Massachusetts seeks a capable leader who can open and close the store in the absence of management, handle cash and ensure the floor and stockroom readiness. You will assist with vendor deliveries and support store operations while maintaining excellent customer service.

You will also help train team members, manage basic pricing, and contribute to loss prevention and daily reconciliations. This role emphasizes reliability, communication, and a welcoming customer experience.