Shift Lead: Customer Experience & Store Ops

Walgreens; Somerset (MA); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Somerset, MA is seeking a capable team member to support store operations, customer service, and back‑of‑house tasks. You will open and close the store in the absence of management, handle cash and backdoor deliveries, and ensure the floor and stockroom are ready for business.

You will also assist with returns, refunds, and cashier duties while delivering Walgreens’ distinctive service. The role emphasizes engaging customers, solving problems, and maintaining accurate pricing and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and back‑door access for deliveries.
• Process product returns, refunds, cash drops, and provide change to registers.
• Engage with customers to deliver a distinctive Walgreens experience and resolve issues.

Skills

Leadership experience

Retail experience

Customer service

English fluency

Job description

Walgreens in Somerset, MA is seeking a capable team member to support store operations, customer service, and back‑of‑house tasks. You will open and close the store in the absence of management, handle cash and backdoor deliveries, and ensure the floor and stockroom are ready for business.

You will also assist with returns, refunds, and cashier duties while delivering Walgreens’ distinctive service. The role emphasizes engaging customers, solving problems, and maintaining accurate pricing and