Shift Lead — Customer Experience & Store Ops

Walgreens; Leominster (MA); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens is seeking a part-time/close-to-full-time Key Holder to support store operations in Massachusetts. The role includes opening and closing the store, handling cash and returns, and ensuring accurate pricing and displays.

You will also assist with inventory and provide proactive customer service to ensure a standout Walgreens experience. The position requires leadership experience, English fluency, and relevant certification or licensing in the state.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens is seeking a part-time/close-to-full-time Key Holder to support store operations in Massachusetts. The role includes opening and closing the store, handling cash and returns, and ensuring accurate pricing and displays.

You will also assist with inventory and provide proactive customer service to ensure a standout Walgreens experience. The position requires leadership experience, English fluency, and relevant certification or licensing in the state.