Store Shift Lead: Elevate Customer Experience & Operations

Walgreens; Worcester (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Worcester, MA is hiring for a role opening and closing the store in the absence of management, handling cash, and ensuring readiness for the business day. You will resolve customer questions, process refunds, and uphold an exceptional customer experience.

The position requires at least one year of leadership or supervisory retail experience and fluency in English. Candidates will help with inventory, pricing, displays, and compliance with local regulations while maintaining store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, assists with products and services, and resolves issues to ensure a positive experience.
• Maintains inventory counts and pricing, oversees backroom stock, and supports displays and promotional setups.
• Ensures compliance with state and local laws regarding regulated products and performs bag checks upon team members leaving.

Skills

Leadership

Customer service

Cash handling

Store operations

English fluency

Job description

Walgreens in Worcester, MA is hiring for a role opening and closing the store in the absence of management, handling cash, and ensuring readiness for the business day. You will resolve customer questions, process refunds, and uphold an exceptional customer experience.

The position requires at least one year of leadership or supervisory retail experience and fluency in English. Candidates will help with inventory, pricing, displays, and compliance with local regulations while maintaining store