Shift Lead: Frontline Ops & Customer Experience

Walgreens; Lynn (MA); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens in Lynn, MA seeks a store teammate to support daily operations, cash handling, and customer service. You will open and close the store when management is not present and manage back door access for deliveries.

Engage customers, resolve questions, maintain accurate cash handling, inventory, and pricing, assist with vendor deliveries, and help maintain a clean, inviting store environment. This role emphasizes reliable leadership, English fluency, and willingness to work flexible retail

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Opens and closes the store in the absence of management and manages access for deliveries.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure satisfaction.
• Maintains inventory accuracy, pricing signage, and basic store maintenance.
• Supports vendor deliveries and backroom operations.
• Completes bookkeeping tasks such as cash reports and ledgers as requested.

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in Lynn, MA seeks a store teammate to support daily operations, cash handling, and customer service. You will open and close the store when management is not present and manage back door access for deliveries.

Engage customers, resolve questions, maintain accurate cash handling, inventory, and pricing, assist with vendor deliveries, and help maintain a clean, inviting store environment. This role emphasizes reliable leadership, English fluency, and willingness to work flexible retail