Shift Lead: Customer Experience & Store Ops

Walgreens; Garland (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a capable individual to help open and close the store in the absence of store management, handle cash and back-office tasks, and support daily operations. You will welcome customers, process returns and refunds, and ensure accurate cash handling across registers.

Your role includes helping maintain inventory, pricing accuracy, and a friendly, helpful store environment. A willingness to learn, strong teamwork, and English fluency are essential for success in this position.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license preferred.

Responsibilities

• Open or close the store in the absence of management and manage cash handling.
• Process returns, refunds, and cash drops; provide change for registers.
• Deliver a distinctive and delightful customer experience.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Education

Pharmacy license or PTCB certification

Tools

POS systems

Inventory management software

Job description

Walgreens is seeking a capable individual to help open and close the store in the absence of store management, handle cash and back-office tasks, and support daily operations. You will welcome customers, process returns and refunds, and ensure accurate cash handling across registers.

Your role includes helping maintain inventory, pricing accuracy, and a friendly, helpful store environment. A willingness to learn, strong teamwork, and English fluency are essential for success in this position.