Shift Lead: Customer Experience & Store Operations

Walgreens; Bath (ME); On-site; USD 2,376,000 - 3,100,000; Full time

Job summary

Walgreens is seeking a proactive team member to help open and close the store when management is unavailable, handle cash and prepare the floor and stockroom for daily operations. You will process returns, refunds, voids, and cash drops with accuracy, while delivering a consistently exceptional customer experience.

In this role you will greet customers, assist with products, resolve issues, and embody Walgreens service traits by proactively identifying needs and helping until satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, and cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Customer service

English fluency

Job description

Walgreens is seeking a proactive team member to help open and close the store when management is unavailable, handle cash and prepare the floor and stockroom for daily operations. You will process returns, refunds, voids, and cash drops with accuracy, while delivering a consistently exceptional customer experience.

In this role you will greet customers, assist with products, resolve issues, and embody Walgreens service traits by proactively identifying needs and helping until satisfaction.