Shift Lead: Customer Experience & Store Ops Leader

Walgreens; Independence (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to operate the store in the absence of management, handling opening/closing duties, cash, and basic back‑office tasks. You will engage customers, process returns and refunds, and support inventory and pricing accuracy.

This role emphasizes delivering a friendly, proactive customer experience and effective teamwork, with opportunities to develop leadership and store operations skills in a retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Acts as liaison between management and team members when store management is not present.
• Maintains accurate inventory counts and ensures price signage and local compliance.

Skills

Leadership

Cash Handling

Customer Service

Education

High School Diploma

Tools

POS System

Job description

Walgreens is seeking a capable team member to operate the store in the absence of management, handling opening/closing duties, cash, and basic back‑office tasks. You will engage customers, process returns and refunds, and support inventory and pricing accuracy.

This role emphasizes delivering a friendly, proactive customer experience and effective teamwork, with opportunities to develop leadership and store operations skills in a retail environment.