Shift Lead: Customer Experience & Store Operations

Walgreens; Neenah (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens is seeking a hands-on team member to open and close the store when management is unavailable, handle cash and pricing tasks, and ensure the floor and stock room are prepared for the day. You will process returns, refunds, and support deliveries by opening the back door as needed.

The role also emphasizes delivering a friendly, helpful customer experience, guiding customers, and resolving issues to maintain store standards and guest satisfaction.

Qualifications

• One year of leadership, supervisory, or retail key holder experience required.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change as requested.
• Model and deliver a distinctive customer experience.
• Engage customers and resolve issues to ensure a positive experience.
• Handle inventory tasks, pricing changes, and store maintenance as needed.

Skills

Leadership experience

Customer service

English proficiency

Job description

Walgreens is seeking a hands-on team member to open and close the store when management is unavailable, handle cash and pricing tasks, and ensure the floor and stock room are prepared for the day. You will process returns, refunds, and support deliveries by opening the back door as needed.

The role also emphasizes delivering a friendly, helpful customer experience, guiding customers, and resolving issues to maintain store standards and guest satisfaction.