Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Fort Worth (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Fort Worth, TX is seeking a team member who can open and close the store in the absence of management and handle cash accurately. The role involves engaging customers, assisting with product and service needs, and contributing to a distinctive Walgreens experience.

You will also support inventory accuracy, pricing, displays, and vendor deliveries, while maintaining store cleanliness and adherence to policies and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Keeps store inventory accurate and supports pricing, signage, and displays; assists with vendor deliveries and backroom operations.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Fort Worth, TX is seeking a team member who can open and close the store in the absence of management and handle cash accurately. The role involves engaging customers, assisting with product and service needs, and contributing to a distinctive Walgreens experience.

You will also support inventory accuracy, pricing, displays, and vendor deliveries, while maintaining store cleanliness and adherence to policies and procedures.