Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Hammond (IN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, handling cash and ensuring floor and stock room readiness. The role includes processing returns, refunds, and cash drops, while delivering a distinctive Walgreens customer experience.

You will engage customers, coach teammates on service best practices, and assist with inventory, pricing, and back-door operations to support daily store goals.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• English language fluency in reading, writing and speaking.

Responsibilities

• Open and close the store in the absence of management, including cash handling and door access.
• Handle returns, refunds, voids, and cash drops; provide change to registers.
• Maintain accurate inventory counts and ensure proper pricing and signage.
• Assist with vendor deliveries and back door access for deliveries.
• Provide customer service and support to meet Walgreens service standards.

Skills

Leadership experience

English proficiency

Retail experience

Job description

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, handling cash and ensuring floor and stock room readiness. The role includes processing returns, refunds, and cash drops, while delivering a distinctive Walgreens customer experience.

You will engage customers, coach teammates on service best practices, and assist with inventory, pricing, and back-door operations to support daily store goals.