Shift Lead - Store Ops & Customer Experience

Walgreens Co.; West Palm Beach (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a productive team member to open and close the store when management is unavailable, handle cash and sales accuracy, and assist customers with a friendly, service-led approach.

You will collaborate with the team to maintain inventory, pricing, and displays while ensuring a safe, welcoming shopping environment. The role emphasizes strong communication, adherence to policies, and the ability to handle everyday retail challenges with professionalism and care.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as state requirements.

Responsibilities

• Open/close store in absence of management and perform required startup processes.
• Process product returns, void orders, refunds, cash drops, and provide change.
• Deliver a distinctive customer experience and coach team members on service basics.
• Engage customers, greet and assist with products/services, and resolve issues to ensure satisfaction.
• Maintain inventory accuracy, pricing, signage, and basic store maintenance.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a productive team member to open and close the store when management is unavailable, handle cash and sales accuracy, and assist customers with a friendly, service-led approach.

You will collaborate with the team to maintain inventory, pricing, and displays while ensuring a safe, welcoming shopping environment. The role emphasizes strong communication, adherence to policies, and the ability to handle everyday retail challenges with professionalism and care.