Shift Lead: Customer Experience & Store Ops

Walgreens; Avon Lake (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open/close the store in the absence of management, handle cash and customer transactions, and ensure the floor and stock room are ready for the business day. You will also support vendor deliveries and maintain inventory accuracy.

The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and modeling best practices for the team to follow in daily interactions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Arrest and conviction records may be considered.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience and shares best practices with team.
• Maintains store keys for opening/closing, assists with vendor deliveries, pricing, and displays.
• Registers sales, reviews order releases, reverse logistics, and maintains inventory accuracy.
• Supports merchandising, stock rotation, backroom organization, and compliance with policies.

Job description

Walgreens is seeking a capable team member to open/close the store in the absence of management, handle cash and customer transactions, and ensure the floor and stock room are ready for the business day. You will also support vendor deliveries and maintain inventory accuracy.

The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and modeling best practices for the team to follow in daily interactions.