ServiceNow Platform Engineer: IT Automation & ITOM

Fairygodboss; Phoenix (AZ); On-site; USD 75,000 - 150,000; Full time

Job summary

PNC is seeking a Software Engineer for its Technology organization to design, develop, and govern ServiceNow capabilities across ITSM, ITOM, ITAM, and related workflows. You will join a team that partners with infrastructure, application, security, and business units to drive standardized processes and automation.

The role supports platform operations, upgrades, and data integrity while delivering dashboards and analytics for visibility.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• Typically 3-8 years of experience working with the ServiceNow platform in an engineering or development role.
• Experience supporting enterprise-scale implementations across multiple ServiceNow modules.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.
• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk.

Skills

ServiceNow

JavaScript

ITSM/ITOM

REST APIs

MID Server

CMDB

CSDM

Agile/Scrum

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

REST

MID Server

CMDB

CSDM

Job description

PNC is seeking a Software Engineer for its Technology organization to design, develop, and govern ServiceNow capabilities across ITSM, ITOM, ITAM, and related workflows. You will join a team that partners with infrastructure, application, security, and business units to drive standardized processes and automation.

The role supports platform operations, upgrades, and data integrity while delivering dashboards and analytics for visibility.