ServiceNow Platform Engineer — ITOM, CMDB & Integrations

Flexential Corp.; Denver (CO); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

401(k)

HSA & FSA

Life and AD&D

Disability insurance

Flex PTO

Leave of Absence

Employee assistance program

Wellness program

Rewards program

Job summary

Flexential Corp. is seeking a ServiceNow Engineer to design, configure, develop, test, and support ServiceNow solutions in a data center and infrastructure-heavy environment.

You will own platform work from requirements through production support and collaborate with platform owners, engineers, operations teams, and business stakeholders. Primary focus areas include ITSM, ITOM, CMDB, CSMD, Discovery, Service Mapping, integrations, automation, and platform health.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical education and experience.
• 4+ years of hands-on ServiceNow platform experience across configuration, development, enhancement, integration, administration, implementation, or production support. Senior-level candidates should demonstrate broader technical depth and independent ownership of complex solutions.
• 3+ years of hands-on ServiceNow Information Technology Service Management experience across incident, problem, change, request, service catalog, knowledge, approvals, service levels, and related workflows.
• Hands-on experience with Configuration Management Database and Common Service Data Model, plus working knowledge of Discovery, Service Mapping, MID Servers, or other Information Technology Operations Management capabilities.
• Ability to work independently on assigned engineering work, troubleshoot complex issues, document solutions, estimate effort, participate in peer reviews, and communicate effectively with technical and business stakeholders.

Responsibilities

• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow capabilities using native platform features, configuration, and low-code automation as the default; use custom code only when a clear requirement cannot reasonably be met through standard capabilities.
• Improve and support workflows for incident, major incident, problem, change, request, service catalog, knowledge, approvals, service levels, notifications, and operational tasks.
• Build and maintain Configuration Management Database and Common Service Data Model capabilities, including class structure, relationships, service models, ownership, lifecycle, reconciliation, identification rules, and data quality controls.
• Configure and support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health.
• Develop and support integrations using Integration Hub, application programming interfaces, enterprise middleware, event sources, and standard integration patterns; diagnose failures and maintain reliable data exchange between ServiceNow and operational systems.
• Partner with infrastructure, data center operations, security, service desk, process owners, and business stakeholders to translate requirements into practical, maintainable ServiceNow solutions and challenge requirements that create unnecessary customization or platform complexity.
• Troubleshoot defects and production issues; participate in peer design and code/configuration reviews; support testing, releases, documentation, dashboards, operational reporting, platform upgrades, and reduction of technical debt.

Skills

ServiceNow expertise

ITSM/ITOM workflows

Discovery & Service Mapping

Configuration Management DB

Common Service Data Model

Integrations & APIs

Education

Bachelor’s degree in CS/IS/Engineering

Tools

Integration Hub

Job description

Flexential Corp. is seeking a ServiceNow Engineer to design, configure, develop, test, and support ServiceNow solutions in a data center and infrastructure-heavy environment.

You will own platform work from requirements through production support and collaborate with platform owners, engineers, operations teams, and business stakeholders. Primary focus areas include ITSM, ITOM, CMDB, CSMD, Discovery, Service Mapping, integrations, automation, and platform health.