ServiceNow Platform Engineer – ITOM, Automation & CMDB

Saronic Technologies Inc.; Austin (TX); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

Competitive Salary

Retirement Plan

Stock Options

Life Insurance

Disability Insurance

Pet Insurance

Free Lunch

Unlimited Drinks

Job summary

Saronic Technologies is seeking a seasoned ServiceNow Platform Owner to lead end-to-end deployment and governance of our enterprise ServiceNow environment. You will own scoping, design, development, testing, and production improvements across ITSM, ITOM, and integration workflows.

You will implement robust automation, CMDB stewardship, and change management processes, while collaborating with IT leadership and stakeholders to deliver scalable platform solutions.

Qualifications

• 3+ years of hands-on ServiceNow development and administration experience.
• Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow.
• Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog.
• Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping.
• Experience configuring Hardware Asset Management or IT Asset Management modules.
• Practical experience building automations using Flow Designer or Workflow Editor.
• Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns.
• Strong understanding of ITIL processes and how they map to ServiceNow functionality.
• Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders.

Responsibilities

• Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes.
• Administer Update Sets and manage change promotion across Dev, Test, and Production environments.
• Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools.
• Build and maintain REST/SOAP integrations with internal systems and third‑party tools.
• Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies.
• Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation.
• Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting.
• Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility.
• Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities.
• Continuously improve the end‑user experience through portal customization and feedback‑driven iteration.
• Enforce Access Control Lists (ACLs) and role‑based access controls (RBAC) to protect sensitive data.
• Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions.
• Document technical designs, integration architecture, and operational runbooks.
• Provide Tier 3 support and serve as the escalation point for platform‑related incidents.

Skills

ServiceNow development

JavaScript

Glide APIs

Server-side scripting

Client-side scripting

ITSM modules

ITOM modules

Flow Designer / Workflow Editor

REST / SOAP integrations

ITIL processes knowledge

Independent work & communication

Job description

Saronic Technologies is seeking a seasoned ServiceNow Platform Owner to lead end-to-end deployment and governance of our enterprise ServiceNow environment. You will own scoping, design, development, testing, and production improvements across ITSM, ITOM, and integration workflows.

You will implement robust automation, CMDB stewardship, and change management processes, while collaborating with IT leadership and stakeholders to deliver scalable platform solutions.