ServiceNow Platform Engineer: ITSM & Automation Specialist

Flexential; Denver (NC); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Telehealth

Dental Insurance

Vision Insurance

401(k)

HSA/FSA

Life Insurance

Disability Insurance

PTO

Job summary

Flexential is seeking a hands-on ServiceNow Engineer to design, configure, develop, test, deploy, and support ServiceNow solutions in a data center-heavy environment. You will own platform work from requirements through production support and collaborate with platform owners, engineers, operations, and business stakeholders.

The role emphasizes ITSM/ITOM, CMDB, Discovery, Service Mapping, integrations, and automation, using native capabilities and minimal custom code to maximize reliability and

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent.
• 4+ years of hands-on ServiceNow platform experience across configuration, development, enhancement, integration, administration, implementation, or production support.
• 3+ years of hands-on ServiceNow ITSM experience across incident, problem, change, service catalog, knowledge, approvals, service levels, and related workflows.
• Hands-on ServiceNow engineering experience using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, access controls, JavaScript, Integration Hub, and APIs.
• Hands-on experience with CMDB and Common Service Data Model, plus Discovery, Service Mapping, MID Servers, or other ITOM capabilities.
• Ability to work independently on engineering tasks, troubleshoot complex issues, document solutions, estimate effort, and communicate with stakeholders.

Responsibilities

• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow capabilities using native platform features and low-code automation.
• Improve and support workflows for incident, major incident, problem, change, request, service catalog, knowledge, approvals, service levels, notifications, and operational tasks.
• Build and maintain Configuration Management Database and Common Service Data Model capabilities including class structure, relationships, data quality controls.
• Configure and support ITOM capabilities including Discovery, Service Mapping, MID Servers, Event Management, and service health.
• Develop and support integrations using Integration Hub, APIs, middleware, and standard patterns; ensure reliable data exchange between ServiceNow and operations.
• Collaborate with infrastructure, security, service desk, and stakeholders to translate requirements into practical solutions and minimize unnecessary customization.
• Troubleshoot defects, participate in reviews, support testing, releases, dashboards, and platform upgrades.

Skills

Flow Designer

Business Rules

Script Includes

Client Scripts

UI Policies

Access Controls

JavaScript

Integration Hub

APIs

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering

Tools

MID Servers

Service Mapping

Discovery

Common Service Data Model

Job description

Flexential is seeking a hands-on ServiceNow Engineer to design, configure, develop, test, deploy, and support ServiceNow solutions in a data center-heavy environment. You will own platform work from requirements through production support and collaborate with platform owners, engineers, operations, and business stakeholders.

The role emphasizes ITSM/ITOM, CMDB, Discovery, Service Mapping, integrations, and automation, using native capabilities and minimal custom code to maximize reliability and