ServiceNow Platform Automation Lead

Truist

Greensboro (NC)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

401k plan

Paid time off

Job summary

Truist is seeking a Senior ServiceNow Platform Engineer to lead the engineering, operations, automation, and continuous improvement of the enterprise ServiceNow platform. You will design, implement, and operate scalable platform solutions while driving automation, modern software delivery, and operational stability in a large enterprise.

The role partners with product owners, architects, security teams, and IT operations to deliver secure, resilient platform capabilities.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, or related field.
Experience with ServiceNow platform engineering and administration in enterprise environments.
Proficiency in API integrations, CI/CD pipelines, and automated testing.

Responsibilities

Engineer, support, and continuously improve the ServiceNow platform and associated applications.
Design and implement scalable automation solutions using Flow Designer, IntegrationHub, APIs, and platform-native capabilities.
Build and maintain modern CI/CD pipelines supporting source control, automated deployment, automated testing, and release governance.
Develop and maintain platform integrations using REST APIs, web services, and integration frameworks.
Partner with development teams to establish engineering standards, reusable patterns, and platform best practices.
Implement automated testing and quality controls utilizing ServiceNow ATF and related validation capabilities.
Monitor platform performance, reliability, and operational health while driving continuous improvement initiatives.
Troubleshoot complex technical issues across platform configurations, integrations, workflows, and automation solutions.
Collaborate with cybersecurity, risk, and compliance partners to implement secure platform controls and regulatory requirements.
Mentor junior engineers and contribute to engineering documentation, standards, and knowledge sharing.
Perform day-to-day ServiceNow platform operations and administration, including system health checks, configuration management, user and access support, environment maintenance, and operational runbook execution.