Senior ServiceNow Engineer: Platform Automation & ITSM

NISA Investment Advisors, LLC; St. Louis (MO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) retirement plan

Onsite cafeteria

Fitness center

Wellness program

Educational assistance

Job summary

NISA Investment Advisors, LLC seeks a seasoned ServiceNow professional to design, implement, and manage enterprise ITSM/ITOM/HRSD solutions. You will collaborate with business stakeholders and engineering teams to translate requirements into scalable ServiceNow configurations and automations.

The role requires 4+ years with ServiceNow, CSA/CAD certifications, and strong JavaScript/portal development skills.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 4+ years of experience with the ServiceNow platform.
• Experience across ITSM, ITOM, ITAM, HRSD, and DevOps modules.
• Experience implementing ServiceNow modules.
• ServiceNow CSA certification.
• ServiceNow CAD certification.
• Experience with ServiceNow Portal development.
• Experience troubleshooting releases and configurations with ServiceNow tools.
• Proficiency in JavaScript and ServiceNow Glide objects; knowledge of AngularJS, Bootstrap, CSS.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow Engineering team, translating business requirements into ServiceNow solutions across ITSM, ITOM, HRSD, DevOps, and other key modules
• Support the daily cross-functional operational readiness of the ServiceNow platform, monitoring platform health and coordinating remediation to ensure stability and reliability for enterprise-wide services
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, contributing technical estimation and design input to the team's delivery cadence
• Manage the lifecycle of change requests and coordinate deployments across development, test, and production environments, enforcing change-control discipline
• Partner with implementation vendors to confirm delivered work adheres to ServiceNow platform best practices and NISA's configuration standards
• Set and reinforce ServiceNow best practices across other business-unit developers building on the platform, providing peer guidance to maintain platform-wide consistency and supportability
• Administer all ServiceNow instances, including planning and executing upgrades and patches, opening and managing cases with ServiceNow support, participating in code peer reviews, and reviewing update sets prior to production promotion
• Apply automation and AI-enabled capabilities within the ServiceNow platform to accelerate configuration, development, and support work, with human review on every change bound for production
• Partner with Application Management, End User Support, and Cybersecurity on platform work touching shared services, integrations, and security controls

Skills

ServiceNow

ITSM ITOM ITAM HRSD DevOps

JavaScript

AngularJS

Bootstrap

CSS

CSA

CAD

Portal development

Release deployments troubleshooting

Communication skills

Requirements translation

Education

Bachelor's degree in Computer Science / Information Systems or related field

Job description

NISA Investment Advisors, LLC seeks a seasoned ServiceNow professional to design, implement, and manage enterprise ITSM/ITOM/HRSD solutions. You will collaborate with business stakeholders and engineering teams to translate requirements into scalable ServiceNow configurations and automations.

The role requires 4+ years with ServiceNow, CSA/CAD certifications, and strong JavaScript/portal development skills.