ServiceNow ITOM Consulting Lead

Crowe; Tampa (FL); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking an experienced ServiceNow ITOM consultant in a client-facing role based in the United States. You will lead deep technical configuration, integrations, and design for ITOM solutions, collaborating with architects and engagement leads to deliver high-quality outcomes.

The role requires extensive hands-on ITOM work, strong communication, and the ability to travel up to 30% for client engagements. Crowe emphasizes growth, ethics, and delivering value through innovative technology.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Bachelor's degree
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors; MID Server installation, configuration, and troubleshooting; Event Management rule creation and alert correlation; Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Discovery & Mapping

JavaScript

API integration

Communication skills

Travel up to 30%

Education

Bachelor's degree

Tools

SolarWinds

SCOM

Dynatrace

LogicMonitor

MID Server

Job description

Crowe is seeking an experienced ServiceNow ITOM consultant in a client-facing role based in the United States. You will lead deep technical configuration, integrations, and design for ITOM solutions, collaborating with architects and engagement leads to deliver high-quality outcomes.

The role requires extensive hands-on ITOM work, strong communication, and the ability to travel up to 30% for client engagements. Crowe emphasizes growth, ethics, and delivering value through innovative technology.