ServiceNow ITOM Consulting Lead

Crowe; Costa Mesa (CA); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe in Costa Mesa, CA is seeking a ServiceNow ITOM consultant to lead deep technical configuration, integrations, and solution design. You will work across client engagements, collaborate with architects, and help drive value with ITOM and discovery capabilities.

Ideal candidates bring 5–7 years of experience, strong communication, and a proven ability to deliver technical solutions with minimal supervision while traveling up to 30%.

Qualifications

• 5-7 years of professional experience in IT services.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years delivering ServiceNow implementations and integrations with ITOM.
• Experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to independently deliver technical solutions with minimal supervision.
• Excellent written and verbal communication, especially for documenting complex logic.
• Willingness to travel up to 30% for client engagements.
• Bachelor's degree.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM.
• Develop and maintain integration solutions with external systems.
• Translate technical requirements into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

Independent delivery

Communication

Team collaboration

Bachelor's degree

Travel up to 30%

Education

Bachelor's degree

Tools

SolarWinds

SCOM

Dynatrace

LogicMonitor

AWS

Azure

GCP

Job description

Crowe in Costa Mesa, CA is seeking a ServiceNow ITOM consultant to lead deep technical configuration, integrations, and solution design. You will work across client engagements, collaborate with architects, and help drive value with ITOM and discovery capabilities.

Ideal candidates bring 5–7 years of experience, strong communication, and a proven ability to deliver technical solutions with minimal supervision while traveling up to 30%.