ServiceNow ITOM Consulting Lead

Crowe; Fort Wayne (IN); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a Senior ServiceNow ITOM Consultant to design, implement, and optimize ITOM solutions for clients. You will collaborate with architects and engagement leads to deliver scalable, high-quality outcomes across discovery, mapping, and event management.

You will leverage your deep ITOM and scripting experience to translate complex requirements into robust implementations, write clear documentation, and support testing, deployments, and post-go-live activities.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to independently deliver technical solutions with minimal supervision.
• Excellent written and verbal communication, particularly around documenting complex logic.
• Comfortable working both independently and collaboratively within distributed teams.
• Bachelor's degree.
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including discovery patterns, probes, sensors, MID Server installation, configuration, and troubleshooting, Event Management rule creation and alert correlation, Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Technical configuration

Documentation

Communication

Travel up to 30%

Education

Bachelor's degree

Tools

JavaScript

REST/SOAP APIs

MID Servers

Cloud (AWS/Azure/GCP)

SolarWinds

SCOM

Dynatrace

LogicMonitor

Job description

Crowe is seeking a Senior ServiceNow ITOM Consultant to design, implement, and optimize ITOM solutions for clients. You will collaborate with architects and engagement leads to deliver scalable, high-quality outcomes across discovery, mapping, and event management.

You will leverage your deep ITOM and scripting experience to translate complex requirements into robust implementations, write clear documentation, and support testing, deployments, and post-go-live activities.