ServiceNow ITOM Consulting Lead

Crowe; Houston (TX); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a seasoned ServiceNow ITOM consultant to implement and optimize ITOM solutions for client engagements in the United States. You will lead technical configuration, scripting, and integrations, while collaborating with architects and engagement leads to ensure delivery excellence.

Requires 5-7 years in professional roles, 5+ years with ITOM, and ability to travel up to 30%. Strong communication and documentation skills are essential for success in this role at Crowe.

Qualifications

• 5-7 years of professional experience in consulting or technical roles.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision.
• Excellent written and verbal communication, particularly around documenting complex logic.
• Willingness to travel up to 30% for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including Discovery patterns, probes, and sensors.
• MID Server installation, configuration, and troubleshooting.
• Event Management rule creation and alert correlation; Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Scripting

JavaScript

Documentation

Team collaboration

Education

Bachelor's degree

Tools

ServiceNow

MID Server

Discovery

Service Mapping

Event Management

Job description

Crowe is seeking a seasoned ServiceNow ITOM consultant to implement and optimize ITOM solutions for client engagements in the United States. You will lead technical configuration, scripting, and integrations, while collaborating with architects and engagement leads to ensure delivery excellence.

Requires 5-7 years in professional roles, 5+ years with ITOM, and ability to travel up to 30%. Strong communication and documentation skills are essential for success in this role at Crowe.